Shipping & Delivery Information
Shipping charges are calculated based on the actual dimension, weight, distance traveled and type of shipping service you specify. No shipments can be made to PO Box address.
All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent UPS. Items that are too large or too heavy will be sent by truck. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight. Twenty-four hour notification, residential deliveries, lift gate, or inside deliveries are available for an additional charge.
Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Any extra charges incurred for additional services, such as customer's carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of shipment to the carrier. In the event of LTL damages we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government.
We will gladly ship via your specified carrier however; we will not ship with certain carriers due to poor experience
For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors. Tenswill Medical Supply Inc is not responsible for manufacturer price changes, which may occur at any time without notice.
Order Receipt Confirmation by Email- This will be the e-mail you receive concerning your order after it has been placed. When you submit an order, the information that you entered will be sent back to you to confirm that the information is correct. For security reasons, your credit card information is not included in this e-mail. You can track your order by clicking the link inside the Receipt Confirmation Page via email or simply track your order through our tracking system online.
Whenever the status of your order changes, you will be able to check this online by logging into our website under "My Account" and then clicking on the "View" button next to the order you placed. Therefore you will be notified if there is any delay. If we are not able to ship your order, you will be notified of this by e-mail or called. The last status change will be that the order has been shipped (delivered). Furthermore we will send you an email with your tracking number. This will allow you to track the progress of your order right to your doorstep.